1/23/2024 0 Comments Damaged goods press![]() Should your claim be justified, we will help you resolve the complaint. Our legal specialists will check if your claim falls under the European rules for compensation and if you are eligible for (financial) compensation. Does it fail to respond? Or are you unable to resolve the dispute, and are you dealing with a non-Dutch airline company? In those cases, contact your national European Consumer Centre. Does it fail to respond within 1-2 weeks? Or are you unable to resolve the dispute, and are you dealing with an EU airline company? Wait for the airline company’s response and proposal. ![]() Wait for the airline company’s response and proposed solution.If necessary, report it to the tour operator or travel agent and/or the insurance company with which you have taken out travel insurance. Attach a copy of the PIR form, boarding pass, baggage receipt, receipts of any purchases you have had to make, and purchase receipts of the items in your baggage. ![]() Make your claim known to the airline within 7 days.Nothing prevents you from subsequently taking legal action under the law of your country of residence, e.g. If the value of your missing baggage is more than €1,600, you will only be entitled to a compensation equal to this maximum.If the value of your missing baggage is less than €1,600, you will only be entitled to reimbursement for the amount of your loss.The airline has to compensate you up to approximately €1,600 per passenger ( Montreal Convention). It will only reimburse missing products you need to purchase because they are essential to you (medicines, personal effects, and - if applicable - items you need for a specific event), provided you present supporting documents. You will need them to request a reimbursement.ĭid your baggage get lost during a return flight? The airline will not reimburse the products you are likely to have at home. Make sure you keep all receipts and invoices. She likewise indicated that this incident will not happen again in the next relief delivery caravans for Mayon, whose second batch of five trucks carrying 4,050 food packs left DSWD-National Resource Operations Center (NROC) for Legazpi City at 4 am this morning.If you have to buy basic necessity products (hygiene products such as toiletries and underwear) while your baggage is missing, you have the legal right to claim reimbursement from the airline. Soliman emphasized that DSWD, in coordination with the National Disaster Risk Reduction and Management Council (NDRRMC), remains committed to provide safe food to evacuees for the duration of their stay in evacuation centers. The Department on the other hand has set to find out with the supplier why there are expired noodles included from the newly purchased goods.ĪPSEMO still however recognized that there is no perfect delivery, especially of relief goods during disasters. She has also ordered the review the agency’s procurement process and its established warehouse, handling, and logistic practices to institute the necessary corrective actions.īased on the result of the initial investigation conducted by the Albay Public Safety and Emergency Management Office (APSEMO), the canned goods got damaged in transit due to the weight and bulk of the relief supplies piled in the trucks. Secretary Corazon Juliano-Soliman said that DSWD will investigate why the incident happened when the goods were only newly procured. ![]() The Department however clarified that it is not 21 sacks as previously reported. The Department of Social Welfare and Development (DSWD) expressed regret over the inclusion of 33 food packs containing spoiled canned goods and expired noodles in the 22,350 food packs distributed to Mayon evacuees over the weekend, adding that they will immediately be replaced so as not to compromise the food needs of the people. ![]()
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